• Can I get a refund/return my order?
    Unfortunately we don't accept returns on orders, but we do offer refunds if your order has not shipped yet.

  • What if I put in the wrong address?
    If you have provided an incorrect address and your order hasn't shipped yet, we will do our best to update your order with the correct address. However, customers are responsible for entering the correct shipping address and are encouraged to check them prior to submitting an order. Once a package has been shipped we cannot redirect it. MinkedDoll is not responsible for, nor able to refund or replace orders shipped to the incorrect address.

  • My order doesn't have a tracking number
    Small packet USA and Small Packet International does not have a tracking number associated with it. If you'd like to be able to track your order, please choose Tracked Packet USA/International as your shipping option.

    All Canadian orders have tracking numbers.